Handling Redress and Remediation
Redress and Remediation
No organization wants to move into a redress and remediation process. But, once you do, time is of the essence. Launching a redress investigation can happen suddenly. In other cases, it can involve slower planning. In either case, you suddenly have very different needs for organizational data compared to business-as-usual processes. In some cases, you might even need access to data that’s normally stored in the dark or in low-priority servers, which completely changes how your organization is able to access that data.
Redress and Remediation Processes are High Priority
If you’re facing the need to redress, remediate, or provide compensation, you likely have pressing reasons to do so. For example, your organization may be facing dwindling customer satisfaction, supplier de-listing, legal action, regulatory action, or damage to your organization’s reputation.
Redress and remediation processes bring individual case and file details to the forefront. Resolving those details is of high importance. However, without an immediate overview or a way to create high-quality comparisons of those individual or group cases quickly and efficiently, little can be done. For example, you first must manually review to see which cases require redress. And, deciding on what redress, remediation, or compensation should apply will remain difficult. Without those overviews, you could be providing too much or too little compensation.
Resolving this means making data a central part of the process. You must implement processes to direct redress and remediation actions. You also have to keep regulatory stakeholders informed enough so they do not escalate or start proceedings against you.
You Have to Act Fast, but Systems Aren’t Designed for Redress Processes
The default response to a redress & remediation process is to put people to work. Unfortunately, many of those people are called in ad-hoc, without the information and data they need to act upon.
Getting started means creating in-depth overviews of each case, with enough context from similar cases to guide decisions. Putting that into a control framework allows people to get started, while avoiding the risk of overcompensating individual cases or approving fraudulent claims.
Yet, making that shift of switching data management from everyday operations to a full investigation of minute data is not something that IT systems and support is normally designed for. Instead, you must combine data in new ways, to resolve individual cases quickly and fairly. That’s especially true when your cases demand bulk data access and processing, as remediation cases do. Remediation never starts out at a trickle of cases, you always need to address all of them, all at once. The level at which you can handle that bulk data will impact how much damage you can mitigate, how much work and rework is necessary, and how quickly you can finalize the project to the satisfaction of customers, internal and external stakeholders, and regulatory or legal stakeholders.
External Organizations Can’t Work Without Data
Large organizations often rely on third parties, whether specialized service providers, lawyers, consultants, or subject matter experts, to help manage these processes. Often, these include data and IT services as well. However, those consultants still need access to data, which your own IT systems must supply. Further, when you bring in consultants for IT design and implementations, their aim is to provide and build efficient solutions and applications – usually with the goal of running and supporting daily processes inside the organization.
Redress Demands Scaling Up Data-Handling Capabilities
Redress and remediation situations demand support in a very different way. You have to greatly enhance your capacity to manage data. Think of an airplane during an emergency landing. People don’t exit the plane in an orderly fashion using the stairs. Instead, they use emergency slideways, which greatly increase the capacity to empty the plane quickly whilst people arrive safely on the ground.
You cannot afford to lose time to prepare data or build up IT solutions for support during redress and remediation. Ad-hoc tools with query writing and spreadsheets often don’t help either. Instead, they can add to the confusion and make problems bigger, allowing individual cases to slip through the cracks.
If you need an immediate solution to remediation and redress processes, Synerscope is here to help. Our tooling installs quickly onto your Azure tenant, with data kept under your governance, so you can quickly sort, label, and review cases with the microscopic level of detail needed to ensure proper handling. And, with no changes in governance, you can implement the solution quickly and get your redress and remediation program running.
Customer Case: Stedin: MDM remediation